Legal Notice

Website Host

Hosting, reverse-proxy, content delivery, and certain security services for the Site are provided by:

Cloudflare, Inc.
101 Townsend Street, San Francisco, CA 94107, United States

As part of these services, technical data (such as IP addresses, request headers, and security event information) may be processed by Cloudflare through its global network to ensure performance and security of the Site.

Intellectual Property

The Site and all of its content and features, including but not limited to text, graphics, logos, icons, images, videos, audio, designs, software, databases, and the selection and arrangement thereof (collectively, the “Content”), are protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally.

Except as permitted by mandatory law, you may access and display the Content for your personal, non-commercial use only. Any reproduction, representation, adaptation, modification, publication, distribution, transmission, extraction, or reuse of all or part of the Content, by any means and on any medium, without prior written authorisation of the rights holder, is prohibited.

Any unauthorised use of the Content may give rise to civil and/or criminal liability.

Access to the Site and Liability

Availability and Maintenance

The Site may be modified, suspended, or discontinued at any time for maintenance, updates, or any other reason, without notice. Reasonable efforts are made to ensure the Site is accessible and secure; however, uninterrupted availability cannot be guaranteed.

Information Accuracy

Information published on the Site is provided for general information only. While reasonable care is taken to ensure accuracy and currency, errors, omissions, or outdated information may occur. You are responsible for verifying the information before relying on it.

User Obligations

You agree not to misuse the Site, including by introducing malware or other harmful material, attempting to gain unauthorised access, disrupting the Site or its services, or breaching applicable laws and third-party rights.

Third-Party Services and Links

The Site may refer to or integrate third-party content or services. These are provided for convenience only. No responsibility is accepted for third-party content, products, services, security, or privacy practices, and your use of them is at your own risk.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law, no warranties, representations, or guarantees (express or implied) are given regarding the Site or the Content, including as to accuracy, completeness, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, no liability is accepted for any direct or indirect loss or damage arising out of or in connection with your use of, or inability to use, the Site or the Content. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Your statutory rights as a consumer (if applicable) are not affected.

Personal Data Protection

Controller and Scope

Personal data collected through the Site is processed by the operator of the Site (the controller) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Categories of Data

  • Identification and contact data you provide (e.g., name, email address, telephone number, postal address) and any information submitted via forms or communications.
  • Account and transaction data, where relevant (e.g., order details, delivery information, invoicing data).
  • Technical and usage data (e.g., IP address, device and browser information, time stamps, pages viewed, logs, and security events), including data processed for security and performance via Cloudflare.
  • Preferences and consent choices (e.g., marketing preferences, cookie consent).

Purposes and Legal Bases

  • Providing the Site and its features; ensuring security, performance, and fraud prevention (legitimate interests; legal obligations for security where applicable).
  • Handling enquiries and communications (consent and/or legitimate interests in responding to your request).
  • Account management, orders, payments, delivery, and after-sales service, where applicable (performance of a contract; legal obligations for accounting and tax).
  • Compliance with legal and regulatory obligations (legal obligation).
  • Improving the Site and user experience; audience measurement (legitimate interests and/or consent where required for non-essential cookies).
  • Marketing communications, where applicable (consent; with the ability to withdraw at any time).

Recipients

Personal data may be shared with authorised personnel and service providers strictly on a need-to-know basis for the above purposes, including hosting, security and content delivery providers (such as Cloudflare), IT maintenance providers, analytics providers (if used), payment and delivery partners (where applicable), professional advisers, and public authorities where required by law. These recipients are bound by appropriate confidentiality and security obligations.

International Transfers

Some recipients may be located outside the UK, including in countries that may not provide the same level of data protection. In such cases, appropriate safeguards are applied, such as the UK-approved international data transfer agreement or standard contractual clauses, and supplementary measures where necessary. Cloudflare may process certain technical data via its global network to deliver security and performance services.

Retention

  • Enquiries and customer support correspondence: retained for up to 24 months from the last interaction.
  • Accounts, orders, invoicing and related records: retained for the duration of the relationship, then archived for up to 6 years after the end of the relevant financial year to meet legal and tax obligations.
  • Technical and security logs: retained for up to 12 months, unless a longer period is necessary for security incident investigation.
  • Marketing and consent records: retained until consent is withdrawn or for up to 24 months without interaction.
  • Cookies: retained for the durations described in the Cookies section below.

Your Rights

Subject to conditions and exemptions under the UK GDPR, you have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

You may exercise your rights by using the contact form available on this Site. For security, you may be asked to verify your identity. A response will be provided within one month, extendable in accordance with the UK GDPR where necessary.

If you are not satisfied with the response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage, pixels, and tags. They can be used to enable the proper functioning of the Site, enhance performance, measure audience, and personalise content.

Types of Cookies Used

  • Strictly necessary cookies: essential for the Site to function and to provide security features, such as load balancing, rate limiting, bot management, and traffic routing. These do not require your consent.
  • Functional cookies: enhance functionality and personalisation (may require consent if not strictly necessary).
  • Performance/analytics cookies: help measure audience and improve the Site (require your consent).
  • Advertising/targeting cookies: used to deliver relevant ads or limit frequency (require your consent).

Cloudflare Cookies

As part of security and performance services, Cloudflare may set essential cookies, including:

  • __cf_bm: helps manage bot traffic; duration typically up to 30 minutes.
  • __cfruid: set by Cloudflare in connection with rate limiting; duration limited to the session.
  • cf_clearance: used to verify a user has passed a security or challenge check; duration may vary, potentially up to 1 year.

Consent and Management

Non-essential cookies (such as analytics or advertising cookies) are used only with your prior consent. When such cookies are deployed, you will be offered a choice to accept or reject them. You may withdraw your consent at any time by adjusting your browser settings to delete or block cookies. If a cookie management tool is provided on the Site, you can review or change your choices through that tool.

Retention

Strictly necessary cookies are retained only for the period needed to achieve their purpose (e.g., session duration or short persistence for security). Non-essential cookies, when used, are retained for no longer than necessary and generally for no longer than 13 months.

Effects of Disabling Cookies

If you disable or refuse cookies, some parts of the Site may become inaccessible or may not function properly. Essential security features will still operate where strictly necessary.

Security

Appropriate technical and organisational measures are implemented to protect personal data and the Site, including transport-layer encryption (HTTPS), access controls, and monitoring. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Changes to These Legal Notices

These Terms and notices may be updated from time to time to reflect legal, technical, or business developments. Changes take effect upon publication on the Site. Your continued use of the Site after changes are published constitutes acceptance of the updated Terms.

Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. If you are a consumer, you may benefit from mandatory provisions of the law of your place of habitual residence, and nothing in this clause affects your statutory rights.